Returns Policy

90 Day Returns Policy

Once you receive your order, if for any reason you want to return any item(s) from your order, you may return the item(s) back to us in the original packaging for a refund.
The collection will be arranged by us to collect the item(s) from the original delivery address within 10 business days of the Return Merchandise Authorization (RMA) request.

Sale or promotional items that were free and/or included free shipping, upon return of these item(s) the initial delivery shipping cost will be deducted at a cost of no greater than the flat rate delivery fee advertised on the product page, plus the return shipping cost will also be deducted. Accessories such as the step/mats and accessories pack cannot be returned if opened and/or used – please see “RMA exclusions” below
The return shipping cost is dependent on location, weight, size of the product(s), and any special requirements, therefore, the return shipping cost may be greater or lesser than the flat rate shipping fee Hypervibe charges for the initial delivery.
Hypervibe does Not dictate or control the return shipping charges and we do not charge a return or restock fee.

Return Conditions:

• You must notify us of your intention to return the item(s) within 90 days of the delivery of the item(s).
• The returned item(s) are received by us within 30 days from the RMA being approved.
• All item(s) are returned to us in ‘as new’ condition with all the original internal and external packaging, included accessories, and manuals complete and intact. Any damaged, worn, and/or missing item(s) will be charged at their sale value.
• Alternative packaging is Not acceptable due to the high risk of damage during transit and significantly reduced resale value.
• The item(s) are securely packed for return shipping to ensure that the item(s) and packaging are received back by us in a re-saleable condition.
• There must be nothing stuck or written on the item(s) itself or its inner packaging.
• Please only write or affix postage labels to the outer packaging.
• If damage or loss occurs during transit and sufficient pictures/video proof of condition were not provided by the customer, the courier may refuse any claim for the loss or damage, therefore, this will be charged and deducted from the refund total.
• Once we have received and fully inspected the goods for their condition and suitability for re-sale, customer payment will then be refunded to the original payment source within 30 days of receipt at our warehouse.

To return an item to us for your money back:

• Send an email stating your order number and the item(s) you wish to return within the 90-day period from the date of delivery.
• Our Customer Service Department will then issue you all RMA details and advise you of the return procedure.
• Inform us of any damage to the machine and any missing/damaged/lost accessories. 
• We will require multiple pictures and/or a video of all item(s) including accessories and packaging for our records in case of damage/loss during transit.

The 90 days return policy does not apply to digital products, products sold via 3rd party websites, or sold as refurbished, ex-demonstration, or ex-display units, nor does it apply to accessory products that are subject to hygiene contamination, such as step/mats and accessory kits.

In the event a complete order is requested to be returned which includes paid-for accessories such as the step/mats and accessory kits, we may allow the return of these accessories if open and used but 50% of the value will be deducted from the final refund amount due to hygiene control, separate quarantine storage, and recycling.

Damaged or Faulty Items:

All items are sold with a Manufacturer’s Warranty that ensures what you ordered is received by you in good working order and can be used as intended by the manufacturer and is free from manufacturing defects.

All items are covered by our Shipping Policy that ensures what you ordered is received by you free from damage caused during shipping and handling.